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Published September 22, 2026

Sometimes I Can Be A Terrible Boss

Mandating Change Is Easy. Leading People To It Is Harder. Recently, I issued a formal directive for a change we needed to make to the company. We had been trying to change an established process for months. The existing process blurred ownership, created an inconsistent experi…

Published September 22, 2026

Stop Discounting MRR

Temporary sales pressure should never create permanent pricing Someone made a comment in one of our meetings last week that caught my attention. “We never discount MRR, except when a client brings us multiple brands.” The person who said it was on the sales team. The problem w…

Published September 22, 2026

The Cultural Risk of Hiring

Why you must ask the questions others avoid. I recently interviewed a candidate whose technical abilities had already been evaluated by the people responsible for the role. By the time he reached me, I was not trying to determine whether he could do the job. That question had …

Published September 22, 2026

Stop Promoting People for the Wrong Reasons

The problem wasn’t promotions. It was how we decided them. For years, promotions in our company happened the way they do in many businesses. Someone had been here for a few years. They were doing a good job. Their manager suggested they were ready for more. We’d sit down, talk…

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